Withdrawal from the contract
a consumer who has entered into a remote or off-premises contract may, within 14 days /from receipt of the goods/ withdraw from the contract without giving any reason and return the purchased item at his own expense.
NOTE! Any goods made to the customer's order, and sale or second-hand goods are not returnable. Steel-glazed doors not in stock. We make ( glaze) each model of door to individual customer order.
To meet the aforementioned 14-day deadline, it is sufficient to send the statement of withdrawal before its expiry, by electronic mail (e-mail) or traditional mail.
The consumer is obliged to return the item to the entrepreneur immediately, but no later than 14 days from the day on which he withdrew from the contract. The trader will then reimburse the buyer for all costs incurred by him (relating to the purchase). / We do not accept any parcels sent back cash on delivery or shipped at the recipient's expense. The cost of return shipping shall be borne by the Buyer/.
If the consumer has chosen a method of delivery other than the cheapest ordinary method of delivery offered by the trader, the trader is not obliged to reimburse the consumer for the additional costs incurred by the consumer.
The law also does not provide, on a partial return of the purchased goods, a partial or proportional refund of the shipping fee.
The consumer shall be liable for any diminution in the value of the thing resulting from the use of the thing beyond what is necessary to ascertain the nature, characteristics and functioning of the thing.
A consumer does not have the right to withdraw from a contract without stating a reason if he buys a non-refabricated item, produced to his specifications or serving to satisfy his individualized needs.